The owner of the online shop pood.roogoja.ee (hereinafter referred to as the online shop) is OÜ Roogoja Talu (registry code 11266988), located at Roogoja farm, Karla Village, Kose Parish, Harju County, Estonia 75106.
Term of sales contract and information about goods and prices
- The sales terms apply to purchasing goods from the online shop.
- The prices of the products sold in the online shop are indicated next to the products.
- A fee for delivery of the goods is added to the price.
- The fee for delivery of the goods depends on the location of the buyer and the delivery method.
- The delivery fee is displayed to the buyer when the order is placed.
- Information about the goods is provided in the online shop next to the goods.
Placing an order
- To order goods, the requested goods should be added to the shopping cart.
- To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen.
- The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution.
- The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
- If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 14 working days.
- Depending on the method of payment, the refund may take up to seven working days.
Delivery
- Goods are delivered starting of April till end of September
- Goods are delivered to the EU countries and to other according to prior negoations
- The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
- In Estonia, parcels will normally arrive at the location specified by the buyer within 5-10 working days of entry into force of the sales contract.
- Outside Estonia, goods are usually delivered within 14 calendar days.
- In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.
- If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
- After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days
- The right of withdrawal does not apply if the buyer is a legal person.
- To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
- If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
- In order to return the goods, the buyer should submit it via e-mail kivistik@trenet.ee no later than 14 days of receiving the goods.
- The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).
- The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period. Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
- The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.
- If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery.
Right to file a complaint
- The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item
- In the event of a defect, the buyer has the right to contact the online shop no later than within14 days by sending an e-mail to kivistik@trenet.ee or by calling +37256654018.
- The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered
- If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods.
- If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
- The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Direct marketing and processing of personal data
- Personal data is used to manage the customer’s orders and to deliver goods.
- Purchase history data (date of purchase, goods, quantity, customer data) are used to put together an overview of the goods and services purchased, to analyse customer preferences and, among other things, for the purposes of resolving consumer disputes.
- The bank account number is used to reimburse payments to the customer.
- Personal data such as the e-mail address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services (customer support).
- E-mail is also used in order to forward invoices and the telephone number is used to notify the customer about their goods arriving in the parcel locker.
- The IP address or other online identifiers of users of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.
Resolution of disputes
- If a buyer has complaints regarding the online shop, they should send them via e-mail to kivistik@trenet.ee or call +37256654018.
- If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee.
- The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop.
- The buyer’s complaints are reviewed by the Committee free of charge.
- The buyer may turn to the Online Dispute Resolution platform of the EU.